A couple of people have wondered where the post Keith wrote last week about bad customer service from non-Apple vendors went. There's no conspiracy--just a miscommunication between me and Keith.
We like Apple--well, at least I do--and I've had plenty of good customer service experiences with Apple over the years. That includes everything from getting a brand-new iBook with little hassle and getting a MacBook Pro battery long after the battery warranty expired. Just because their customer service people do their jobs well.
We now return you to our regularly scheduled conservative-bashing.