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Pay no attention to the people behind the curtain

Monday, May 15, 2006

Confidential to FedEx:

It should not be impossible to reach a live person from your phone system. Zero, pound, star, nothing could get me to a live person.

Confidential to everyone else: Screaming the door tag number or "help" into the phone doesn't make the computer do what you want it to any faster.

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